Kanakku.aiby DIGITALVETRI

Cancellation & Refund Policy

Last updated 2 November 2026

This policy covers payments for Kanakku.ai plans, a service run by DIGITALVETRI (a proprietorship of Kishore M S), 6/122B, Kamarajar Street, No. 4 Veerapandi, Veerapandi Pirivu, Coimbatore, Tamil Nadu 641019. It is part of our Terms of Service. All prices are in Indian rupees and include 18% GST; payments are processed by Razorpay.

Delivery of the service

Kanakku.ai is an online service; nothing is shipped. Your plan is switched on in your account as soon as the payment is confirmed, usually within a few minutes, and our tax invoice appears under Plan & billing. If a successful payment hasn't switched your plan on within 24 hours, contact us (below) and we will fix it.

Cancelling

  • Paid once (month or year): nothing renews, so there is nothing to cancel. The plan stays on until the end of the period you paid for.
  • AutoPay (UPI AutoPay or card): you can stop it any time under Plan & billing. No further charges are made, and the plan stays on until the end of the month already paid for. You can also cancel the mandate from your UPI app or bank.
  • When a paid period ends without a renewal, the account moves to the free level. Your data is kept; you can export it or pay again at any time.

Refunds

Payments for a plan are not refundable, including for the unused part of a month or year, because the plan is delivered in full as soon as you pay. Please use the free quotations to try the service before buying.

We do refund in these cases:

  • Charged twice for the same plan and period, or money debited but the payment failed and the plan was not switched on.
  • Charged after you stopped AutoPay, or charged by mistake on our side.
  • When we close the service or your plan before the end of a period you paid for (other than for breaking our terms): the unused part.

Write to us within 30 days of the charge with the payment ID or the date and amount. An approved refund is sent back to the original payment method within 5–7 working days (your bank may take a few more days to show it). A payment debited but never confirmed is usually returned by Razorpay or your bank automatically within that time.

Contact

For a refund, a billing question or a payment problem: